OVERVIEW

Welcome to Joylumea™.

These Terms of Service (“Terms”) explain the rules and conditions that apply when you access or use our website, purchase our products, or interact with our online services.

Throughout these Terms, the words “Joylumea™,” “we,” “us,” and “our” refer to Shanghai Shanleyu Technology Co., Ltd., the company operating the Joylumea™ online store.

By visiting our website, browsing our products, placing an order, or using any features available through our website, you agree to these Terms of Service and our Privacy Policy.

Please read these Terms carefully before using our services. If you do not agree with these Terms, please do not access or use our website.

Our online store is supported by Shopify, which provides the e-commerce platform that allows us to offer products and services to our customers.

SECTION 1 — WEBSITE ACCESS & ACCOUNT RESPONSIBILITY

By using Joylumea™, you confirm that you are legally permitted to enter into agreements under applicable laws in your location.

If you create an account or provide personal information during checkout, you agree that:

• All information provided is accurate, complete, and up to date
• You are responsible for maintaining the confidentiality of your account information
• You are responsible for activities performed through your account

You may not transfer, sell, or share your account access with another person without authorization.

Joylumea™ reserves the right to restrict or terminate accounts that violate these Terms or create risks for our customers, business, or website.

SECTION 2 — OUR PRODUCTS & PRODUCT INFORMATION

At Joylumea™, we make every effort to provide accurate product descriptions, images, specifications, and usage information.

However, please understand that:

• Product colors may appear differently depending on your device settings
• Minor variations may occur due to manufacturing updates
• Product images are intended to represent actual products as accurately as possible

We reserve the right to update product information, modify designs, adjust availability, or discontinue products at any time without prior notice.

All pet products should be used according to their intended purpose and appropriate supervision is recommended when necessary.

SECTION 3 — ORDERS & PURCHASE AGREEMENTS

When you place an order through Joylumea™, you are submitting a request to purchase our products.

An order is considered accepted only after:

1. Payment has been successfully processed
2. Order details have been reviewed
3. A confirmation notice has been issued

Joylumea™ reserves the right to refuse, cancel, or limit any order due to:

• Product availability issues
• Payment problems
• Incorrect pricing information
• Suspected fraudulent activity
• Violations of these Terms

If an order is changed or canceled, we will attempt to contact you using the information provided during checkout.

All purchases are intended for personal use unless otherwise authorized by Joylumea™.

SECTION 4 — PRICING & PAYMENT INFORMATION

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

Prices, promotions, discounts, and availability may change at any time.

The final amount charged will be the price shown at checkout, including applicable shipping costs and taxes where required.

By completing a purchase, you confirm that:

• Your payment information is accurate
• You are authorized to use the selected payment method
• You agree to pay all charges associated with your order

Joylumea™ does not store complete credit card information. Payment processing is handled securely through authorized payment providers.

SECTION 5 — SHIPPING & DELIVERY

Joylumea™ works with trusted fulfillment and shipping partners to deliver products to customers.

Estimated delivery times are provided for reference only and are not guaranteed delivery dates.

We are not responsible for delays caused by:

• Shipping carriers
• Customs inspections
• Weather conditions
• Transportation interruptions
• Events outside our reasonable control

Once an order has been transferred to the shipping carrier, responsibility for delivery progress may be subject to carrier policies.

For complete shipping details, please review our Shipping Policy.

SECTION 6 — INTELLECTUAL PROPERTY RIGHTS

All content available on the Joylumea™ website, including but not limited to:

• Brand names
• Logos
• Product images
• Text
• Graphics
• Website design
• Marketing materials

is owned by or licensed to Joylumea™ and protected under applicable intellectual property laws.

You may use our website only for personal and non-commercial purposes.

You may not:

• Copy or reproduce website content
• Modify or distribute our materials
• Use our branding without written permission
• Create misleading associations with Joylumea™

All rights not expressly granted remain reserved.

SECTION 7 — THIRD-PARTY SERVICES

Our website may include services, tools, payment providers, or links provided by third parties.

These third-party services operate independently from Joylumea™.

We do not guarantee or control:

• Availability of third-party services
• Accuracy of external information
• Policies or practices of third-party providers

Your use of third-party services is subject to their own terms and conditions.

SECTION 8 — SHOPIFY PLATFORM

Joylumea™ uses Shopify as our e-commerce platform provider.

Shopify provides the technology infrastructure that supports our online store, but purchases made through our website are transactions directly between you and Joylumea™.

Shopify is not responsible for products purchased from Joylumea™ or issues related to your transactions with us.

SECTION 9 — PRIVACY & PERSONAL INFORMATION

Your privacy matters to us.

Information collected through your use of Joylumea™ is handled according to our Privacy Policy.

By using our website, you acknowledge that:

• Certain information is required to process orders
• Data may be shared with trusted service providers necessary to complete transactions
• Your information is handled according to applicable privacy practices

Please review our Privacy Policy for additional details.

SECTION 10 — CUSTOMER REVIEWS & FEEDBACK

If you submit reviews, comments, suggestions, photos, or other content to Joylumea™, you grant us permission to use such content for business purposes, including marketing and improving our services.

You confirm that:

• You own the content you submit
• Your submission does not violate third-party rights
• Your content is accurate and lawful

Joylumea™ reserves the right to remove content that is inappropriate, misleading, offensive, or violates these Terms.

SECTION 11 — WEBSITE ERRORS & INFORMATION UPDATES

Occasionally, our website may contain errors relating to:

• Product details
• Pricing
• Promotions
• Availability
• Shipping information

Joylumea™ reserves the right to correct inaccurate information, update website content, or cancel affected orders when necessary.

We may make changes without prior notice when required.

SECTION 12 — PROHIBITED ACTIVITIES

You agree not to use Joylumea™ services for unlawful or harmful purposes.

Prohibited activities include:

• Attempting to damage website functionality
• Using false personal information
• Conducting fraudulent transactions
• Copying or exploiting website content
• Uploading harmful software or malicious code
• Violating applicable laws or regulations

Joylumea™ may restrict access or terminate services if misuse is identified.

SECTION 13 — DISCLAIMER OF WARRANTIES

Joylumea™ provides products and services on an “as available” basis.

While we strive to provide reliable products and accurate information, we do not guarantee that:

• Website access will always be uninterrupted
• All information will always be error-free
• Products will meet every individual expectation

To the maximum extent permitted by law, Joylumea™ disclaims implied warranties not expressly stated in these Terms.

SECTION 14 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Joylumea™, its affiliates, employees, partners, and service providers shall not be responsible for indirect, incidental, or consequential damages resulting from:

• Website usage
• Product misuse
• Service interruptions
• Delays beyond our control

Customers are responsible for using products appropriately and following provided instructions.

SECTION 15 — INDEMNIFICATION

You agree to protect and hold harmless Joylumea™, its affiliates, and partners from claims or damages resulting from:

• Your violation of these Terms
• Your misuse of our services
• Your violation of applicable laws or third-party rights

SECTION 16 — SEVERABILITY

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to remain effective.

SECTION 17 — CHANGES TO THESE TERMS

Joylumea™ may update these Terms periodically to reflect changes in our services, business practices, or legal requirements.

Updated versions will be posted on this page with the revised effective date.

Your continued use of our website after updates means you accept the revised Terms.

SECTION 18 — GOVERNING LAW

These Terms shall be governed and interpreted according to applicable laws in the jurisdiction where Shanghai Shanleyu Technology Co., Ltd. operates, without limiting any consumer protection rights available under applicable laws.

SECTION 19 — CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Brand: Joylumea™
Company: Shanghai Shanleyu Technology Co., Ltd.
Email: service@joylumea.com

Thank you for choosing Joylumea™.

We are committed to creating better experiences for pets and the people who love them.

Joylumea™ — Happy Pets, Brighter Lives.