The information we collect depends on how you interact with the Joylumea™ store. Some information is provided directly by you, while other information is generated automatically when you use the website.

Personal information may be used where reasonably necessary to operate our store, fulfill purchases and provide customer service.

• Process orders, payments and transaction confirmations.
• Arrange packaging, fulfillment, shipping and delivery.
• Send order confirmations, tracking information and service notices.
• Respond to product questions, order inquiries and customer-support requests.
• Maintain accounts and remember preferences where applicable.
• Detect suspicious transactions, fraud, misuse or security threats.
• Understand store performance and improve website functionality.
• Send marketing communications where permitted and where you have provided the required consent or another lawful basis applies.

Payments are processed through the payment methods and providers made available during checkout. Those providers may collect and process payment credentials and transaction information in accordance with their own security and privacy requirements.

For security reasons, please never send your complete credit-card number, card security code or online banking password to Joylumea™ customer service by email.

We may share information with third parties that perform services needed to operate the Joylumea™ store.

Depending on the transaction and store configuration, these parties may include:

• Ecommerce and website-hosting providers.
• Payment processors and fraud-prevention providers.
• Fulfillment centers, warehouses, carriers and logistics partners.
• Customer-service and communications providers.
• Analytics, performance and website-optimization services.
• Advertising or marketing providers where permitted by law and according to your available privacy choices.
• Government authorities or other parties where disclosure is required by applicable law.

These parties may process personal information only as necessary for their respective roles or according to their own applicable privacy obligations.

The Joylumea™ store may use Shopify's ecommerce infrastructure to provide features such as storefront operation, checkout, account functionality and related services.

As part of providing those services, Shopify may collect and process information about store visitors and customers in accordance with its own privacy practices and applicable agreements.

Information may also be processed in countries other than the country where you reside when necessary to provide ecommerce, hosting, payment, fulfillment or related services.

Cookies and related technologies are small data files or identifiers used to recognize browsers or devices, remember preferences and support website functionality.

Depending on your location and consent choices, our store may use:

• Essential Cookies — used for features such as security, shopping carts and checkout.
• Preference Cookies — used to remember certain settings or selections.
• Analytics Cookies — used to understand how visitors interact with the store.
• Advertising Cookies — where enabled and permitted, used to measure campaigns or provide more relevant advertising.

We may use analytics and advertising services to understand how visitors interact with the store, measure advertising performance and improve our marketing.

Where applicable, advertising partners may use cookies, pixels or similar technologies to collect information about interactions with our store and other online services.

Certain U.S. state privacy laws may treat some forms of targeted advertising or cross-context behavioral advertising as a “sale” or “sharing” of personal information. Where required, eligible customers may be provided with a method to opt out.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling transactions, maintaining business and tax records, resolving disputes, preventing fraud and complying with legal obligations.

Retention periods may vary depending on the type of information, why it was collected and applicable legal requirements.

Joylumea™ is not intended to knowingly collect personal information from children in violation of applicable children's privacy laws.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate steps.

We may send transactional emails that are necessary to manage your order, such as purchase confirmations, delivery updates or customer-service communications.

Where permitted, promotional emails may also be sent to customers who have subscribed or where another lawful basis applies.

Marketing emails will include an available unsubscribe mechanism. Unsubscribing from marketing messages does not prevent us from sending necessary order or service communications.

Our store may contain links to websites or services operated by third parties. Their privacy practices are separate from ours.

We encourage you to review the privacy policy of any external website before submitting personal information there.

If we become aware of a security incident involving personal information, we will assess the situation and take steps appropriate to the nature and scope of the incident.

Where applicable law requires notification to customers, regulators or other authorities, we will provide notice in accordance with those legal requirements.

Joylumea™ operates in an international ecommerce environment. Personal information may therefore be processed by service providers, fulfillment partners or technology platforms located outside your home country.

Where required, applicable safeguards or contractual measures may be used for international transfers of personal information.

We may update this Privacy Policy as our store, technology, business practices or legal obligations change.

The updated version will be published on this page with a revised “Last Updated” date. Where applicable law requires additional notice of material changes, we will provide such notice in an appropriate manner.