Privacy Policy

Last Updated: August 3, 2026

At Joylumea™, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or interact with our services.

By using the Joylumea™ website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a smooth shopping experience and better support pet families, we may collect different types of information when you interact with our website.

Information You Provide Directly

We may collect personal information when you:

Purchase products from our store
Create an account
Subscribe to newsletters or promotional updates
Contact our customer support team
Participate in surveys, reviews, or promotions

This information may include:

Full name
Email address
Shipping address
Billing information
Phone number
Order details
Communication records with our support team

Information Collected Automatically

When you visit Joylumea™, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website browsing activity
Pages viewed and interaction behavior
Cookies and similar tracking technologies

This information helps us improve website performance and create a better shopping experience.

2. How We Use Your Information

Joylumea™ uses collected information for the following purposes:

Order Processing & Fulfillment

We use your information to:

✔ Process payments
✔ Confirm and manage orders
✔ Arrange shipping
✔ Provide tracking updates
✔ Handle returns or customer requests

Customer Support & Experience

Your information allows us to:

✔ Respond to questions and requests
✔ Provide product assistance
✔ Improve our services
✔ Create a more personalized shopping experience

Marketing & Communications

If you choose to receive marketing communications, we may send:

Product announcements
Special offers
Promotions
Brand updates

You may unsubscribe from marketing emails at any time.

Security & Fraud Prevention

We may use information to:

Verify transactions
Prevent fraudulent activity
Protect customers and our business
Maintain website security

3. How We Protect Your Information

Protecting your personal information is important to us.

Joylumea™ uses appropriate security measures designed to safeguard your data, including:

🔒 Secure payment processing technology
🔒 Encrypted data transmission
🔒 Restricted access to personal information
🔒 Trusted third-party service providers

Payment information is processed through secure payment platforms.

Joylumea™ does not store complete credit or debit card numbers on our servers after payment processing.

4. Sharing of Information With Third Parties

Joylumea™ does not sell your personal information.

However, we may share limited information with trusted partners who help us operate our business, including:

Payment processors
Shipping providers
Website hosting providers
Customer service platforms
Marketing and analytics providers

These partners only receive information necessary to provide their services.

Advertising & Analytics Partners

We may use third-party technologies such as cookies, pixels, and analytics tools to understand customer behavior and provide more relevant advertising.

Our partners may include:

Meta (Facebook / Instagram)

Google

AppLovin

These companies may collect information about your activity across different websites according to their own privacy policies.

You may manage advertising preferences through their platforms or your browser settings.

5. Cookies Policy

Joylumea™ uses cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small data files stored on your device that help websites remember information about your visit.

We use cookies for:

Essential Cookies

Required for basic website functions, including:

Shopping cart features
Checkout processing
Account access

Analytics Cookies

Used to understand:

Website traffic
Customer interactions
Website performance

Marketing Cookies

Used to:

Measure advertising performance
Provide more relevant advertisements
Understand customer interests

For information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

You can disable cookies through your browser settings, but some website features may not work properly.

6. Third-Party Websites

Our website may contain links to external websites, services, or platforms.

These third-party websites have their own privacy practices, and Joylumea™ is not responsible for their content, security, or privacy policies.

We recommend reviewing their privacy policies before providing personal information.

7. California Privacy Rights (CCPA / CalOPPA)

Joylumea™ respects applicable California privacy laws.

Depending on your location, you may have rights including:

✔ Request access to personal information
✔ Request correction of inaccurate information
✔ Request deletion of personal information
✔ Opt out of certain data-sharing practices

To exercise applicable privacy rights, please contact us at:

service@joylumea.com

Do Not Track Requests

Some browsers provide “Do Not Track” signals.

Where required by applicable law, Joylumea™ will respond to privacy preference signals according to applicable regulations.

8. Children’s Privacy

Joylumea™ does not knowingly collect personal information from children under the age of 13.

Our website and services are intended for individuals who are legally able to make purchases.

If you believe a child has provided personal information without permission, please contact us immediately so we can take appropriate action.

9. Data Security & Breach Response

While we take reasonable precautions to protect your information, no online transmission method can be guaranteed to be completely secure.

If a data security incident occurs, Joylumea™ will:

Investigate the issue
Take appropriate protective measures
Notify affected individuals when required by applicable law

10. Email Communications & CAN-SPAM Compliance

If you provide your email address, we may use it for:

Order confirmations
Shipping updates
Customer service communication
Promotional emails (with your permission)

We follow CAN-SPAM requirements by:

✔ Using accurate sender information
✔ Clearly identifying promotional messages
✔ Providing an unsubscribe option
✔ Respecting opt-out requests promptly

You may unsubscribe at any time through the link included in promotional emails.

11. Changes to This Privacy Policy

Joylumea™ may update this Privacy Policy periodically to reflect changes in:

Business operations
Legal requirements
Technology improvements

Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Brand: Joylumea™
Company: Shanghai Shanleyu Technology Co., Ltd.
Email: service@joylumea.com

Thank you for trusting Joylumea™.

We are committed to protecting your privacy while creating a safe and enjoyable shopping experience for every pet family.

Joylumea™ — Happy Pets, Brighter Lives.