Huizhou Yuyixing Technology Co., Ltd.
Address: Room 502, 5th Floor, Building 3, Phase II, Dayawan Zhenyangtong Technology Park, No. 57 Longshan 7th Road, West District, Daya Bay, Huizhou, Guangdong, China
Brand: Joylumea™
Email: service@joylumea.com
Phone: +86 13428972474
Customer Service Hours: 24/7 (24 hours a day, 7 days a week)
Questions About Your Gear?
We're Ready to Help.
From choosing the right creator accessory to getting help with an existing order, our customer care team is here to make the next step easier.
Support should feel as straightforward as using the gear itself.
Have a question about a tripod, microphone, stabilizer, light, camera accessory or another Joylumea™ product? Send us the details and we'll help you understand the available next steps.
Order Support
Need help with an existing purchase? Include your order number so we can locate the order and understand your request more efficiently.
Product Guidance
Questions about setup or compatibility? Tell us the Joylumea™ model and the camera, phone or device you plan to use with it.
What Can We Help With?
Different creator setups bring different questions. Some customers need help confirming whether an accessory fits their device. Others want guidance after a product arrives or need assistance with an order in transit.
Providing a few useful details in your first email can help us understand your request more quickly.
Already Placed an Order?
Please include your order number, the email address used at checkout and a short description of what you need help with. If the issue relates to a specific product, including the product name or model can also help us respond more efficiently.
We aim to respond to customer inquiries as promptly as reasonably possible. Response times may vary depending on message volume, time-zone differences, holidays and the complexity of the request.
Let's Get You Back to Creating.
Whether you're preparing your first setup or adding another tool to your creator kit, we're here when you need assistance.
Contact Joylumea™: service@joylumea.com
Phone: +86 13428972474
Customer Service Hours: 24/7 (24 hours a day, 7 days a week)