We’re Always Happy to Hear From You
At Joylumea™, we believe great pet care starts with great communication.
Whether you have a question about a product, need assistance with your order, or simply want to share your experience with us, our team is always here to help.
Your feedback, questions, and suggestions help us continue creating better products for pets and their families.
Get In Touch
Customer Support
Our support team is available to assist you with:
🐾 Order questions and updates
🐾 Product information and usage guidance
🐾 Returns and after-sales support
🐾 Any other questions about Joylumea™ products
We aim to provide helpful responses as quickly as possible during our support hours.
For faster assistance regarding an existing order, please include your order number and relevant details in your message.
Business Information
Company Name:
Shanghai Shanleyu Technology Co., Ltd.
Brand:
Joylumea™
Customer Care Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Messages received outside business hours will be answered as soon as our team returns.
Need Help With An Order?
If your message is related to a purchase, please provide:
✔ Order number
✔ Email address used during checkout
✔ Details about your request
This helps us locate your information and provide a faster solution.
Thank You For Being Part Of Joylumea™
Every pet deserves comfort, care, and moments of happiness.
Thank you for choosing Joylumea™. We’re honored to be part of the journey you share with your furry companions and look forward to supporting you whenever you need us.
Joylumea™
Happy Pets, Brighter Lives.
Company: Shanghai Shanleyu Technology Co., Ltd.
Customer Support Email: service@joylumea.com